Key Highlights:
- BSNL, the government-owned telecom operator, has rolled out a highly affordable year-long mobile recharge plan that works out to just ₹5 per day.India TV News
- In addition to the cost-effective pricing, the plan includes unlimited voice calls and 100 free SMS per day.India TV News
What This Means:
BSNL’s new plan offers tremendous value, particularly for mobile users seeking low-cost, all-inclusive recharge solutions. With affordability and inclusions in focus—just ₹5/day for a full year—it’s a standout option, especially compared to pricier private operator plans.
Let me know if you’d like to explore more about coverage details, eligibility, recharge process, or comparison with other plans!
What BSNL Officially Supports
1. Reversal of Wrong Recharge via POS (Retailer)
If a recharge is done incorrectly through a retailer (CTOPUP) in the wrong number or wrong amount, BSNL allows a reversal request under these conditions bsnltariff.com:
- Eligibility: Only Top-up (talk-value) recharges in multiples of 10 INR.
- Timeframe: Must be requested within 6 hours of the transaction, on the same calendar day.
- Method: Retailer sends an SMS to
58081in this format:REV <MobileNumber> <Amount> <TransactionID> - Charges: No reversal fee from BSNL; retailer pays approx. ₹2 per SMS.
- Limit: Maximum 5 reversal requests per POS per month.
- Not Allowed: Validity plans (STVs, vouchers, or migrations) are not eligible for reversal.
2. Refund of Failed Online Transactions
If a recharge initiated through the official BSNL portal (ePay or BillDesk) fails after debiting your bank:
- You must contact support (e.g. via email to BSNL ePay).
- If validated, a refund is processed within 3 to 21 working days bsnltariff.com.
Customer Experiences & Complaints
Some consumer reports and online forums indicate inconsistent outcomes:
On Reddit: “BSNL never refunds money. Try contacting the UPI customer support.” Reddit
On consumer complaint sites: Even after emailing and complaining, some users reported they did not receive any refund and remained unresolved. Voxya
Summary Table
| Scenario | Refund / Reversal Possible? | Conditions & Notes |
|---|---|---|
| Wrong top-up via POS (CTOPUP) | Yes (reversal possible) | Only talk-value top-ups in multiples of ₹10; within 6h; retailer initiates via SMS |
| Failed online recharge via ePay | Yes (refund possible) | After validation; processed in 3–21 working days |
| Wrong number recharge via UPI/payments | Rarely successful | Customer feedback suggests UPI platforms may handle refunds directly |
| STV / validity voucher recharges | No | Considered non-reversible by BSNL policy |
Final Thoughts
While BSNL does allow reversals for certain correctable errors, the process can be slow and limited in scope. There is no widespread or new policy indicating that BSNL is offering general mobile recharge refunds. If you or someone else came across such a claim, it’s most likely a misinterpretation or an unofficial source.
Would you like help navigating the official complaint process, or perhaps assistance contacting BSNL support depending on your specific case?
Share this content: